Frequently Asked Questions (FAQ)
TERMS & CONDITIONS
1. General Terms
By engaging with our services, you agree to the terms outlined here. These terms may be updated at any time without prior notice.By engaging with our services, you agree to the terms outlined here. These terms may be updated at any time without prior notice.
2. Customer-Supplied Models
Customers are fully responsible for the design integrity and tolerancing of any models they provide. We will print the files as received unless otherwise specified in writing. We do not guarantee fit, function, or dimensional accuracy for externally provided designs.Customers are fully responsible for the design integrity and tolerancing of any models they provide. We will print the files as received unless otherwise specified in writing. We do not guarantee fit, function, or dimensional accuracy for externally provided designs.
3. Print Tolerances
While our printers are capable of high-resolution prints, they are subject to inherent tolerances typical of FDM/FFF 3D printing. Please refer to our FAQ section for current tolerance expectations and reach out if you have specific dimensional needs.
4. Intellectual Property
By submitting a model, you confirm you have the legal rights to reproduce it. We reserve the right to refuse any print job that may infringe on third-party intellectual property rights.
5. Project Estimates & Approvals
All service-based work will be preceded by an estimate. Work will not begin until the estimate is approved. Final pricing may vary slightly depending on material usage, print time, or design revisions.
6. Revisions & Design Work
If your project includes model design or revision services, they will be quoted separately. Design work does not include unlimited revisions unless explicitly stated.
7. Refunds & Reprints
Refunds are not issued for custom parts once printing has begun. If a part fails due to print error or material defect on our end, we will reprint at no additional charge. Issues due to user-supplied file errors are not covered.
8. Shipping & Delivery
We offer local pickup and shipping options at checkout. Shipping timelines and carriers may vary. Tracking numbers will be provided where applicable.
9. Privacy
We respect your privacy and will not share your information with third parties outside of fulfillment or legal obligations.
10. Limitation of Liability
We are not liable for damages resulting from improper use, misuse, or misinterpretation of printed parts. It is your responsibility to verify the suitability of any part for its intended use.

